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Privacy Policy

1. INTRODUCTION Swa.ra Therapy (“the Clinic”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal and sensitive information in compliance with the Mental Healthcare Act, 2017, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. INFORMATION WE COLLECT We collect information required to provide high-quality clinical psychological care, including:

  • Personal Information: Name, age, address, contact details, and emergency contact.
  • Sensitive Personal Data: Medical history, mental health conditions, treatment records, and physiological data.
  • Payment Data: Billing information and transaction history.

3. LEGAL BASIS FOR PROCESSING We process your data based on:

  • Consent: Your explicit agreement to undergo therapy.
  • Clinical Necessity: To provide appropriate psychological intervention.
  • Legal Obligation: To maintain records as per the Rehabilitation Council of India

4. CONFIDENTIALITY & EXCEPTIONS In accordance with professional ethics and Indian law, your information is strictly confidential. Exceptions apply only when:

  • There is a risk of imminent harm to yourself or others (Duty to Warn).
  • Disclosure is mandated by a court order or legal warrant.
  • Written consent is provided by you to share info with a third party (e.g., a psychiatrist or family member).

5. DATA SECURITY Swa.ra Therapy employs industry-standard technical and organizational measures to prevent unauthorized access, loss, or misuse of your clinical records.

5A. TELE-THERAPY DATA PRIVACY

  • Platform Security: For online sessions, Swa.ra Therapy uses end-to-end encrypted platforms (e.g., Google Meet for Business, Zoom Healthcare, or similar) to ensure the privacy of video and audio transmissions.
  • Recording Prohibited: To maintain the sanctity of the therapeutic space, neither the therapist nor the client is permitted to record video or audio sessions without explicit, written mutual consent for specific clinical purposes.
  • Metadata: We do not sell or share metadata generated during your online sessions to third-party advertisers.

6. YOUR RIGHTS You have the right to:

  • Request a summary of your clinical records.
  • Correct any inaccuracies in your personal profile.
  • Withdraw consent for further data processing (subject to clinical closure).

7. CONTACT INFORMATION For any privacy concerns or grievances, please contact: Privacy Officer: Rashmi Prakash Email: swa.ra.therapy@gmail.com Address: Bangalore, Karnataka.